The web is too important a strategic concern to be neglected in the organisation’s management structure and responsibilities.
Local Authorities must take responsibility for the web and all its related activity at a high level, and not consider it to be either an IT function or simply a further delivery and communications channel. Futurist and publisher Tim O’Reilly famously called on governments (local and national) to use the web to create ‘platforms’ for innovation and service delivery – the vision, insight and integration necessary to do this successfully depends on high level strategic ownership and oversight.
The Connected City 