New technology means new ways of thinking and working and new skills will be needed
The August 2010 Socitm Insight briefing on Digital Inclusion contains the following paragraph:
“Finally, public sector workers must have a good understanding of what technology is able to do, and are not digitally excluded themselves. We cannot emphasise too strongly how investment in this area pays back, not only in developing digital capability in the community, but in exploiting technology successfully to deliver services at lower cost.”
To support this, a programme of workshops should be undertaken to educate key staff members and to furnish them with tools and knowledge to disseminate the skills to their teams and throughout the organisation.
The Connected City 