There will always be a finely negotiated line between the need to safeguard confidential information and the benefits of openness.
We believe that it will become increasingly important to pragmatically balance the requirements of information security with the benefits of staff empowerment and autonomy, as well as the demands of customer privacy with the safeguarding of public transparency and accountability. It is important to realise that this issue is not merely a question of legal compliance, but of the behaviours and attitudes encouraged or inhibited by the Local Authority and how policy determines how staff and citizens perceive their range of action – of “what is possible”.
The Connected City 