Making sure that user content published on the council sites is suitable.
By allowing user generated content to be published on its websites the council is open to risk of illegal, offensive or inappropriate content being distributed by its systems. Moderation services must be provided to reduce this risk while not overburdening staff or obliterating the benefits of user input by not meeting users’ responsiveness expectations.
Multiple moderation methods need to be available to cope with the different types of UGC, the subject matter and the openness of the particular forum. These will include:
- automated profanity checking
- pre-publishing moderation
- user reporting of inappropriate content
The Connected City 