Local Authorities should have processes for acquiring, storing and disseminating knowledge.
In order to increase the amount of learning and understanding that a Local Authority is able to do, at managerial level, but also throughout the organisation, they should look to adopt processes, tools and behaviours that encourage group learning. This includes the acquisition of new information, storing and indexing it (often in the form of reports and online resources), and publishing it to those people who have expressed an interest. These principles of ‘collective intelligence’ are an essential component of managing information overload and apply wider than just to web strategy.
The Connected City 