Inclusion at its heart is about dealing with a diversity of behaviours, knowledge and access.
We think there are three aspects to ‘inclusion’:
Firstly, making sure no citizen is significantly excluded due to the implementation of a particular initiative; Secondly encouraging people to adopt digital behaviours wherever appropriate for the person involved; Thirdly, making sure that no staff are themselves excluded by virtue of having a poor or incomplete understanding of the potential of technology and the range of tools that are available.
The Connected City 