Conversation and debate are good. They break down prejudices and preconceptions that can create barriers between communities. The Local Authority should support conversations around any piece of content, whether that is a page, a picture, a paragraph an application form, or a service.
The host of a conversation does not control it. Rather, they guide, foster and nurture it. Occasionally the host must refocus a conversation, or calm those who have become too passionate, or even eject those who break the house rules and become abusive. Tools to enable staff to host conversations like this must be available for any conversation on a Local Authority website.
The Connected City 