Conversation

Allowing users to converse with council staff and other users about the content on the site.

It is important to provide a consistent mechanism for online conversations to happen across all Local Authority web properties.  A conversation service should be provided that ensures that any conversations (including comment streams) are:

• have consistent interfaces and facilities
• can be monitored, moderated and managed
• meet the requirements of the AUP

This service should be adopted by any Local Authority  and available to other community websites, but there should be an expectation that conversations will also happen elsewhere online.